Well it seems good old Time Warner is at it again, looking to screw over the customer. It has recently changed it’s ToS to make it possible to charge some people it feels are using to much of their “unlimited” plan. Oh and just to make it even more sneaky they have excluded their voice (VoIP) and video (cable TV) from any bandwidth caps/measurements.
I would urge everyone that wrote/called/emailed last time to do so again and let Time Warner know that your not going to support their underhanded tricks to extort more money from folks that are just using their online service the way they advertise it.
(source: Gigamon [mirror due to slashdoting])
Well it looks like the out-cry from the public has worked .. for now.
Today Time Warner announced that their “metered billing” plan was to be put on hold for all planned markets. In NY we have Congressman Eric Massa (D-NY) and Senator Chuck Schumer (D-NY) to thank, as both stepped in and talked with Time Warner about the outrage from customers about the new plan.
My favorite quote of the article and the one I believe sums this whole mess up best is from Eric Massa, “We’re delighted that commonsense prevailed.”
You can read the article over @ ars technica.
So, it seems like all the people calling,writing and just passing on how upset they are with the new tiered pricing plan by Time Warner (Road Runner) has grabbed the attention of someone in power. According to an eWeek article U.S. Rep. Eric Massa of New York has decided to stand up for the consumer and put Time Warner in it’s place.
In the eWeek article Massa is quoted as saying, “nothing more than a large corporation making a move to force customers into paying more money.” He also goes on to echo my previous post saying, “Time Warner believes they can do this in Rochester, N.Y.; Greensboro, N.C.; and Austin and San Antonio, Texas, and it’s almost certainly just a matter of time before they attempt to overcharge all of their customers.”
I think this is a great first step in the right direction, but would still urge anyone that hasn’t written or called either your representative or Time Warner to do so. With any luck this will put an end to Time Warner’s bullying and keep other ISP’s from jumping on the band wagon to screw over the consumer so they can get a bigger bonus.
The other day Time Warner announced that it would be expanding it’s metered billing trial from it’s original victim, Beaumont, Texas. The new “trial” would also target locations that have little to no competition from the bully. These new “test” markets include Austin TX, San Antonio TX, Greensboro NC and Rochester, NY.
The new caps would range in size from 5GB to 40GB, and priced from $22.95 to $54.90 a month. For every GB over the users plan size they would be charged $1 per GB over. For those of us that use the online service as Time Warner (Road Runner) advertises, users could be quickly going over their caps as they watch their favorite shows on Hulu, or download HD movies from iTunes. Gamers that use services such as Steam could easily go over the cap in an evening downloading games they own to a new computer.
The site dslreports has a great write up on the backlash that Time Warner has gotten so far. I would encourage anyone that comes across this post to visit Drop Time Warner Cable as well as Stop TWC and please do at least one of the things they are encouraging people to do. If Time Warner is able to get away with this it’s going to hurt more then just Time Warner customers. It won’t take long for other ISP’s to jump on board and send us all back to the 1990’s while the rest of the world is moving ahead of us at an increasing pace.